Lost or stolen card

Lost or stolen card or VISA

1/ Call us dialing 00 33 1 47 70 90 80 during the bank opening hours to block your card or call the Credit card Center directly by giving your card number or your full name and date of birth.

From France : 0 969 325 225
From Monaco : 00 33 969 325 225
From DOM TOM and abroad : 33 (0)4 42 60 53 03

2/ If you have been stolen, complain immediately at the nearest police station.
You will be asked to present the police report to our services.

Lost or stolen American Express card

Call American Express service 00 33 1 47 77 79 90, 24/7, to block your Amex card.

Lost or stolen checkbook

1/ Call us at 00 33 1 47 70 90 80 during the bank opening hours to block your checkbook or call National call center for reporting lost or stolen checks : 08 92 68 32 08 (0,337 EUR /mn), 24/7. You will be asked the name of the bank, its address and your account number.

2/ Send us a confirmation email with your full name and your account number.

3/ If you have been stolen, complain immediately at the nearest police station.
You will be asked to present the police report to our services.

Lost or stolen check

1/ Call us at 00 33 1 47 70 90 80 during the bank opening hours to block your check or call National call center for reporting lost or stolen checks : 08 92 68 32 08 (0,337 EUR /mn), 24/7.

2/ Send us a confirmation email with, if available, the date the check was issued, the amount and the number of the concerned check.

3/ The beneficiary of your check will have to send us a letter of discontinuance confirming he undertakes to return the concerned check if he receives it.